Thank you for choosing IPTV-SMARTER. We appreciate your trust in our services. Please read this policy carefully to understand our refund process .

1 . Eligibility for Reimbursement

  • The refunds are eligible only within 7 days from the date of purchase.
  • To be eligible for a refund, the customer must provide a valid reason for dissatisfaction with our services .

2 . Valid Reasons for Refund:

  • Service Interruption: In case of a significant and continuous interruption of service that we cannot resolve within a reasonable timeframe.
  • Technical Issues: In case of serious technical problems that hinder the proper use of our services, and our support team is unable to resolve them.
  • Discontent: If the customer is dissatisfied with the service and can provide a valid explanation for their dissatisfaction.

3 . Reimbursement Process:

  • To initiate a refund, the customer must contact our support team via email at Support@iptv-smarter.com within the eligible refund period.
  • Please provide the details of the order, a clear explanation of the issue, and any relevant documentation.

  • Our support team will review the request and respond within 2 business days.

4 . Non-Refundable Items

  • The subscription renewals are non-refundable.
  • Refunds are not applicable if the customer violates our terms of service.


5 . Refund methods:

  • The refunds will be processed using the original payment method used for the purchase.
  • It may take up to 3 business days for the refunded amount to reflect in the customer’s account.

6 . Contact Information:

  • For refund requests or inquiries, please contact our support team at Support@iptv-smarter.com or through our WhatsApp at +33745979225.

7 . Changes to this Refund Policy:

  • The IPTV-SMARTER reserves the right to modify or update this refund policy at any time without prior notice. The changes will be effective immediately upon publication on the website. By using our services, you agree to adhere to the terms and conditions described in this refund policy.


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